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Here are questions and answers that can be helpful for virtual shopping. For more information, you can contact us [email protected]


Frequently asked questions

  • How to shop online in No Pise La Grama?
    Nopiselagrama.com is a safe and easy portal for your purchase. Just follow these few steps:

    1. Register to create a shopping cart.
    2. Once you’re registered, log in to your account and find the garment that you want to buy (for example: a skirt, a top, a dress). Be sure to select the correct size and color you want.
    3. If you want to buy another piece by No Pise La Grama, you can do so just by adding it to your shopping cart.
    4. Onche you've selected all the items that you want to acquire, and want to place your order, go to your cart.
    5. Check the products and amounts to certify they are correct and click "pay".
    6. Fill in your shipping information (carefully provide all the information required to ensure a prompt delivery).
    7. Choose the method of payment and follow the steps to make this a safe purchase.
    8. If you select the option of payment via deposit or transfer:
      You will receive an email with the summary of your order and the account number where you must make the deposit. Once you have made the payment, send the number of the voucher to [email protected] so we can confirm the transaction and ship your purchase.
    9. Wait for your purchase confirmation, and be ready to receive your package and enjoy your No Pise La Grama garment.
    10. If you have any questions, please contact us at +1(305)6471177 or [email protected]

    NOTE:
    -Once you have made your purchase with a transfer as payment method, you have 48 hours to send proof of the transaction (e.g. screenshot of payment) or your purchase will be canceled.
    -If you make a transfer from a different bank, the payment will take 48 hours to be effective, so it will take us that long to confirm it.

  • Where can I find No Pise La Grama's authorized stores?
    No Pise La Grama is available in several multibrand design stores in Caracas and other cities in Venezuela, as well as abroad. Check out authorized stores for more information. For more information about purchases and sales outside Venezuela, contact us at [email protected]

  • What is exchange and return policy?
    If you need to change a product, contact us at [email protected] and we will answer you as soon as possible. We do not refund shipping costs, unless the return is made for manufacturing defects in the product. Exchanges are only available for online purchases on our website within a period of four (4) calendar days after the package is received. Garments must be new, in original packaging and with their tags. Outlet products or marked down products are final sale and cannot be exchanged or returned.

  • Any other questions?
    Please contact us at [email protected] and we will gladly reply as soon as possible.