No Pise La Grama guarantees that you will receive a garment in optimal condition. We strive for a satisfactory online shopping experience. But in the unlikely event of problems with the items received, we accept returns and exchanges for errors sizes, and imperfections, only within a period of four (4) calendar days from the date of receipt of the package, presenting the original invoice. Our team will check and certify that the garment has not been used to reimburse the money.
OUTLET ARTICLES, FINAL SALE ARTICLES OR ARTICLES OBTAINED THROUGH SPECIAL OFFERS ARE NOT EXCHANGABLES OR RETURNABLES.
“Fashion is the expression of design closest to us, it is what identifies us as individuals” -Daniela Panaro.
Detailed process of exchanges or returns
What should I do to return or exchange my No Pise La Grama fashion garment?
Contact us through [email protected] and we will answer you as soon as possible.
How long do I have to return my package if it didn't meet my expectations?
After receiving your package, you can request a refund of the No Pise La Grama garment within the four (4) calendar days following reception date. The return is free of charge if it is due to manufacturing defects. If you want to exchange it for other reasons, you are responsible for shipping costs.
What do I need to make a return?
It is very important to keep the purchase invoice sent inside your package. That's the only way you'll be eligible for a return. All items must be in perfect condition and unused, with original packaging/presentation. Please do not use tape directly on clothing or packaging.
What happens after I've returned the item?
Once we have the product back in our store, we will check that it has not been used. This process should last approximately three business days. Once we receive the returned product, we will credit the balance to your account in Nopiselagrama.com for you to make a new purchase, either for a size change or simply a change of model or item.